Returns

I take pride in creating every order with care, and I want you to be delighted with your purchase. If something isn’t right, I'm here to help put it right.

Damaged or Faulty Items

Although every effort is made to get your parcel to you in perfect condition, occasionally damages do occur in transit. If your item has been damaged or is faulty, please inform me within 48 hours of receipt. Please email photos of the damage so I can investigate with the courier.
Replacements: I will arrange a replacement of damaged or faulty goods immediately, at no cost to you.

Personalised Artwork

All personalised orders are made specifically to your requirements and are therefore non-refundable unless damaged or faulty.

For bespoke designs you will always receive a proof of the artwork before I create the physical product. This gives you the chance to check and request amendments. I offer unlimited amendments to ensure your artwork is right for you before I make it. I provide clear product photos, full descriptions, and sizing information so you know what to expect. Colours shown on my website are a close representation, but small variations may occur.
As each item is handmade, slight differences in size, colour, or finish are part of the unique charm of your product. I keep all artwork on file, so if you have made a mistake in your order, I can usually create a corrected version for you. If I have made a mistake, I will send a corrected replacement immediately and free of charge.
If your item is framed, the back clips can be opened and the new mounted paper cut easily inserted.

Refunds are not offered for personalised designs unless faulty or damaged.
Wherever possible, I will amend or replace your item to make sure you are happy. My aim is to resolve issues quickly, fairly, and in a way that keeps your special gift on track.

Customer Support

If you have any concerns about your order, please don’t hesitate to get in touch. I will always do my best to resolve any issues and ensure you’re happy with your purchase